FAQs


 

What is the fit of your clothing?

Severed Heart's clothing has a fitted slim fit unless detailed otherwise in product description. For a more loose fit, we suggest purchasing a size up.

How long will it take for me to receive my order?

Most products are shipped within 2 business days. The duration it takes for you to receive your order is based on your choice of shipping method. Some furniture, back-order products and pre-orders may vary in shipping time.

What is your return policy?

No refunds. Return or exchange only. All returns and exchanges must be unworn, with out damage and in original packaging with attached tags and labels. Returns will be exchanged for a gift card with the full amount of returned product cost plus taxes, to be used for future purchases with Severed Heart. All shipping and packing cost are customers responsibility.

Can i cancel or modify my order?

For order cancelations and modifications please contact info@severedheart.com within 24 hours of purchase

What are the benefits for opening an account?

When you open an account with us, that qualifies you for upcoming discounts, promotions and event invitations. You will be able to pre-order anticipated products 7 days prior to announced pre-order or draw date. Also, you will be notified on upcoming product release with special account holder discounts and incentives on select products.

For all other inquiries please contact info@severedheart.com